- Refund and Return Policy
Refund and Return Policy
We accept returns on all unused products, as well as electronics within their original, unopened packaging. If the product has been used, even just once, we cannot accept a return. No exceptions. Items to be returned must be reported within 4 (four) days of delivery. All returns for credit card refund will have a 3% credit card processing fee deducted.
Here's how to start the returning process
1. Log into My Account
2. Click Completed to see a list of all completed orders.
3. Find the order you wish to return, then click Return Item(s) next to View Order Details.
4. Fill out the return request
5. Click Submit Return Request.
Then your request will be reviewed by our staffs and you'll be contacted with further instructions shortly.