UNITED STATES POSTAL SERVICE (USPS):
Amsterdamllc.com is proud to ship our packages using the United States Postal Service (USPS) and United Parcel Service (UPS). We have found USPS/UPS to be the most cost effective solution for our customers. We currently offer First Class Mail and Priority Mail for domestic orders. Shipping rates and estimated times are received from USPS and automatically calculated during checkout based on the geographic location of the recipient and the size/weight of the shipment. Adult signature may be required upon delivery.
SHIPMENT TRACKING & INSURANCE:
Priority Mail offers full tracking capabilities, which includes updates once package is shipped, reaches a USPS hub and once the item is delivered, it also includes insurance up to $50 in case your package is lost or stolen. USPS First Class Mail also includes tracking but is limited to when the package is shipped and when it is delivered; First Class Shipping does not include any insurance on your package. Tracking numbers will be sent to you via email as soon as your order is fulfilled.
Please allow up to 24 hours for your tracking information to update after shipment confirmation is received.
We do our very best to ensure all orders are fulfilled in a timely manner. Orders received before 12:00 PM PST on Monday - Friday are normally shipped the same day. Normal shipping days are Monday - Friday only and do not include national holidays. Any orders received after 12:00 PM PST on Friday are shipped first thing Monday morning. This schedule may vary slightly during extremely busy times such as sales events and holidays.
Packages shipped domestically via USPS Priority Mail are typically delivered within 2-3 business days. Although First Class Mail offers a more economical shipping solution, delivery times can be considerably longer than Priority Mail. Packages shipped domestically via USPS First Class mail are typically delivered in 2-9 days. These times are estimated by the United States Postal Service and are not guaranteed through Amsterdamllc.com. These times may vary slightly during extremely busy times such as sales events and holidays.
There are several reasons a package could be returned to our warehouse as undeliverable to address. These reasons may include item is too big for PO box, incorrect address, incorrect address format, failed delivery attempts, damaged during transit, other transportation problems, unable to export or other address problems.
When packages are returned as undeliverable you will be contacted via email and provided with a full refund (additional shipping charges will not be refunded).
Orders that are returned to Amsterdamllc.com as undeliverable are not able to be re-shipped. If you would still like to purchase items that were undeliverable, you are welcome to place a new order on our website.
If you suspect your package is undeliverable you will need to wait until the package is received back to our warehouse to receive a refund. However, you are welcome to place a new order in the mean time and your original order will be refunded as soon as it is returned.
RISK OF LOSS:
All items purchased from Amsterdamllc.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon tender of the item to the carrier.
If your tracking information shows that your package has been delivered but you have not received your package you will need to contact your local USPS branch to resolve the issue.